Exchange Policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request an exchange.

Eligibility for Exchange

To be eligible for an exchange, your item must be in the same condition that you received it:

• Unworn or unused

• With tags attached

• In its original packaging

• Accompanied by the receipt or proof of purchase

How to Request an Exchange

To start an exchange, contact us at trenzypk10@gmail.com.

Please note that exchange items will need to be sent to the following address:

Lahore, Pakistan

If your exchange request is accepted, we'll provide you with instructions on how and where to send your package. Items sent back without first requesting an exchange will not be accepted.

You can always contact us for any exchange-related questions at trenzypk10@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and arrange a suitable exchange where applicable.

Exceptions / Non-Exchangeable Items

Certain types of items cannot be exchanged, including:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care goods (such as beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have any questions about whether your item is eligible for an exchange.

Unfortunately, sale items and gift cards cannot be exchanged.